Returns & Exchanges

At Totes, we want you to love your new bag, which is why we offer a 30-day window for returns and exchanges on all items in original condition. If your purchase isn't the perfect fit for your lifestyle, our simplified process ensures a quick and easy resolution.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the request and secure it to your original packaging.

• 3.
  Drop Off Package

  Hand your package to any authorized carrier location or schedule a pickup to begin the transit back to our warehouse.

• 4.
  Receive Refund

  Once our team inspects the returned tote, we will issue a full refund to your original payment method within 5-7 business days.