Frequently Asked Questions
Everything you need to know about your next favorite bag.
What materials are used in Totes bags?
We use a combination of premium organic cotton canvas, reinforced recycled polyester, and ethically sourced leather accents to ensure durability and style.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Do your bags come with a warranty?
Yes, every Totes product is covered by a 1-year limited warranty against manufacturing defects in materials and workmanship.
How should I clean my tote bag?
For canvas bags, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing to preserve the bag's shape and structural integrity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.